Let customers do everythingwithout leaving WhatsApp
From renewals to reservations, let customers complete everyday tasks in a few taps inside WhatsApp — no apps to download, no forms to hunt for.
Powerful features
Everything your WhatsApp CRM needs.
A single platform for conversations, contacts, automation, and content — designed from the ground up for WhatsApp‑first teams.
Shared Inbox
See every WhatsApp conversation in a clean, multi‑agent inbox with assignment, internal notes, and SLAs.
Contacts CRM
Store rich profiles with tags, custom fields, timelines, and filters so every chat starts with full context.
Follow‑ups
Never miss a lead with follow‑up queues, reminders, and views that keep sales and support work on track.
Campaigns
Send targeted broadcasts with audience filters, send windows, and performance analytics for every send.
WhatsApp Templates
Create, submit, and manage approved WhatsApp templates with categories, languages, and quick reuse in flows.
Chatbots
Build always‑on bots for FAQs, lead capture, and routing — with seamless human handoff into the inbox.
Workflows
Automate journeys with visual flows triggered by events, tags, time delays, and conditional branches.
WhatsApp Flows
Design interactive WhatsApp experiences for forms, journeys, and approvals using Meta’s native Flows.
Media Gallery
Keep your most‑used images, documents, and videos organised for quick reuse across chats, campaigns, and bots.
WHY TEAMS CHOOSE ZAPI
One hub for all yourWhatsApp customer data.
Plug Zapi into your stack and turn every WhatsApp event into clean, usable data across tools.
Bi‑directional sync
CRM, helpdesk, and WhatsApp always in step.
Enterprise controls
Roles, audits, and regions that match policy.
Automation ready
Trigger flows in your tools with one event.
Privacy by design
Encryption first, no data resale — ever.
Platform Pricing
Simple, transparent plans for every team size
Starter Plan
Billed Monthly
- Team inbox (admin & 01 agent)
- Bulk Broadcasting
- Quick reply
- Upto 02 Chatbots
- Bulk contact import
- Share products and catalogues
- Detailed broadcast analytics
- Excel export and import
- Unlimited Live chats
- Unlimited Service messages
- Basic tags & custom attributes
- Define customer segments
Growth Plan
Billed Monthly
- Everything available in Starter
- Team inbox (10 agents free)
- Roles & permissions
- Multiple WhatsApp Numbers
- Unlimited Chatbots
- 3rd party integrations
- Developer API and plugin
- Message speed- 3000/min
- 30 custom attributes
- Dedicated support
- Multi-language support
- CTWA support
Business Plan
Billed Monthly
- Everything available in Growth
- Unlimited Team Members
- Higher Rate Limits
- Advanced level chatbot
- Dedicated Account Manager
- Unlimited custom attributes
- Priority support
Connect with us
Get a personalised walkthrough of Zapi
Share a few details and we'll help you design the right WhatsApp‑first CRM setup — from onboarding to automation.
- Onboarding support included for every plan.
- Guidance on templates, pricing, and best practices.
- No pressure — just a conversation about fit.
FAQs
Answers to common questions
Pricing, onboarding, and how WhatsApp Business API works with Zapi.